Norscan Instruments is a Winnipeg-based, ISO 9001:2015 Registered manufacturing company that offers fiber optic cable management solutions and services to organizations across North America. With a dynamic team of 15 employees, our mission is to be the best touchless locate business in North America. We are committed to workplace diversity and offer a flexible work environment with competitive compensation and benefits programs.

We are seeking a customer focused Inside Sales Manager to join our team. In this role, you will sell corporate products or services through the achievement of opportunity-based sales quotas, introduce new corporate products or services to established clients and reach business targets through excellent telephone sales and communications skills. You will also develop phone-based revenue generation through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential clients, build quotations on standard products, create and process sales orders, and communicate pertinent information on them to clients. You will ensure that clients are kept up to date on new product launches, product information and promotions. Integrity, vision, and passion are essential for this role.

Duties and responsibilities of this role include:

Client and Affiliate Relations

• Fulfill and assist with client requests.
• Always ensure client satisfaction and technical product support.
• Educate the client in the pre-sale process, new product launches, product information and promotions.
• Coordinate client training, including developing webinars, and client visits if necessary.
• Develop and present clients with quotes.
• Update ERP with new orders; changes to orders; and cancellations. Communicate these to related departments.
• Manage outbound and inbound accounts.

Sales Plan Development, Implementation and Evaluation

• Liaise closely with the Vice President of Sales to determine necessary strategic sales approaches.
• Communicate with forecast team to forecast new sales and generate targets.
• Negotiate variations in price, delivery and specifications.
• Provide input into the expansion and development of the existing channels.
• Participate in the development of a strategic decision-making process, identify qualifying needs and business objectives.
• Provide weekly updates on sales funnels.
• Conduct cold calling in attempt to increase progression and generate new sales.
• Manage all sales activities using both M2M and Salesforce.
• Fulfill any other responsibilities required by the Vice President of Sales.

The ideal candidate will possess the following qualifications and experience/attributes or an acceptable combination of education, training, and/or experience:

• Five (5) years of progressively responsible sales positions including at least five (5) years of client service experience.
• Graduation from a recognized Sales and Marketing program, preferably a bachelor’s degree in business.
• Strong preference for certification as a Certified Technician (C.Tech.) and/or a Certified Engineering Technologist (C.E.T.).
• Experience in technical sales in the electronics industry is preferred.
• Proficient computer skills using applications such as MS Office, ERPs and CRMs.
• Ability to troubleshoot.
• Prominent organization and presentation skills.
• Exceptional communication skills (oral and written).
• Well-developed sales skills.

Interested candidates can email a cover letter and resume to Careers@norscan.com